California Relocation Systems

Horrible service. "Lost" items and refuse to respond to claim for monetary reimbursement. I had to wait for over a month for my belongings. It was not explained to me about the wait. Offered to have a family member go up and try to locate my missing items that contained irreplaceable items and they refused. Horrible company. Do. Not. Use.

SCAM ALERT…California Relocation Systems was the worst customer experience I’ve had had in my life. Beware of this company. When things go wrong with your move (and they likely will) you will be dealing with people that are both inept at their jobs and completely uncaring for the customer. Here’s what I experienced. Refer to the Better Business Bureau (F rating) along with other online reviews and you will see I’m one of many mistreated customers. • Changed quote (price/cubic foot) once truck was loaded, resulting in higher charge • Lost roughly 1/3 of all our items • Claim packet for lost items was received by them Feb 11th, as of Aug 18th they have not responded and will not answer any emails or phone calls • Only sent one mover to unload full truck at destination. Had to pay our painters to help move items Please read reviews on the popular review sites before calling them. That initial quote will prove to good to be true and cost you thousands of dollars later.

Where to begin. I was moving from Seattle to Los Angeles, and found California Relocation Systems, and their pricing and schedule matched what I needed so I went forward and hired them to do my move. Strike 1 - When they arrived they came around 9PM on the date of the move, in a Pensky rental truck, because they had to stop by their warehouse to unload their truck in order to make room for my stuff. 2 people came and by 11PM they were not even half way done, they were not covering anything, or labeling any of the boxes as they worked, just put stuff in the truck. By 12AM they informed me that not all my stuff would fit in, and they would need to come the next day to get the rest of my stuff, and that it would be an extra cost. (by then they had already loaded half my stuff so I didn't have any choice, but I was planning on driving down that same day, and now had to arrange for someone to let them into the house to move the rest of my stuff. Strike 2 - I selected them because they were able to deliver my goods before Christmas and only a day after my pregnant wife and I would had arrived in Los Angeles to pick up our keys and sign all the paperwork for our new place. The deliver day arrives no one shows up. I call them and they say they were delayed at another customers house, so they will deliver tomorrow. Tomorrow comes, no one shows up. call again, now they were caught by the Highway Patrol because they didn't have the necessary licenses to move stuff across state, so while the drivers and the company had to get through law enforcement, my pregnant wife and I were in our apt with none of our stuff. Strike 3 - By now Christmas is quickly approaching and my stuff had still not arrived. I called the manager to complain while my wife, crying, and I were sitting in the car, and he told me he had to leave because his family was late to a Christmas dinner, while we were stuck without a Christmas. Strike 4 - The day after Christmas the delivery people arrive, and I could tell they did not take good care of my stuff. For some reason my bicycle was taken apart, my dining table parts were broken, and worse of all my temperpedic matress was sitting in a pool of water in the truck and had grown mold on it. Not to mention all the crushed boxes and retapped boxes. Strike 5 - On the day of the delivery the delivery man also brought his young son (want to say like 10 or younger) to come and help him and the other guy unload, but again they were as slow unloading as they were loading. (they arrived at like 10am, and ended at like 7pm). there was 2 other moving companies that were moving in the same day as me, and they both finished before my guys did even though they arrived earlier. Strike 6 - During the move there is an ice cream truck that comes through the neighborhood, and while my wife and I were moving stuff around in our place, I look out the window and they are sitting in the corner eating ice cream and nachos. When they eventually start working again, they deliver items that were not part of my inventory (they delivered an old dirty broken A/C unit) and they end up not delivering our dehydrator and one of our tables. When they left at 7PM, they didn't even tell us they were done or anything and they just left without a word. They messaged me to tell me that the table was broken which is why they didn't deliver it and to claim it with the company. Strike 7- I contact the company with everything that happened, and they informed me that since I didn't purchase any insurance at the beginning of the move (which they never offered) that the best they could do was the bare minimum. which was paying out by weight of the item and not by the value. I sent them an itemized lists of items that were broken or missing and I listed out the MSRP and the weight and it came out to about $500 (even though the items were valued total over $2,000). they responded with $150 dollars for the claim. I have asked them how they came to that calculations, but its already been a couple years and I still have not heard why.

Highly productive group of movers that understood the importance of communication, teamwork, urgency and transparency. They exhibited all these qualities during my cross country move and followed through on all promises. Excellent customer service and performance from each mover at California Relocation Systems. You can expect all your belongings to arrive to your new home undamaged.

I was recommended to this moving company by a close friend that used them for his relocation from California to Georgia. I used them for the exact same relocation, which went predictably well. The communication was pleasantly surprising and level of detail was considerable. I can confidently recommend them to anyone looking to relocate from California to Georgia. I’m sure if they relocated to any other state, it would go well too!