I decided to move from San Diego, CA to Houston, Tx back in April of this year. I started doing my research looking for a moving company to hire to move my personal property. I received about 15 quotes and made my choice paid my deposit and booked my move with Cross Country Moving out of Florida. Due to all the horror stories I had read online I made sure I looked at all their reviews and licenses, insurance, safety records on the company. I had a very long question and answer phone call with Neil Snoep he was very clear in saying that Cross Country Moving would be doing my move and that they do not outsource the contracted moves with anyone.
Moving day May 30th the moving truck shows up about 10 am 3 guys named Kelly, Daniel & Carlos come to my door from Black Bear Moving & Storage. I am very confused as to why this is not Cross Country Moving as promised by Neil. Kelly comes into my apartment asks what I am loading on the truck and then tells me my quote is way more than 500 cf as quoted, I told him there is no way it's double the quote of cf. I sold a lot if the items I originally had on the quote it should have been less not double. He told me the boxes alone where more than 500 cf, I told him the hell they are, so I did a box count multiplied by cubic feet clearly listed on each box it came to 148. Kelly then started taking photos then called his office to tell them that there is so much more there then what was quoted. I had no choice but to pay up I had to be out of the apartment the next day. At the time of the move I had all the furniture I was taking measurements in my computer, so I was unable to figure out the cubic feet for what little I had to move. I was quoted an amount of 508 CF totaling $2,596.27 on the day of move I was told my new quote is now $4,486.27, I was in tears because moving is very stressful and expensive and these jerks come in up charged the move witch costs a ton more money.
I would give a NEGATIVE star rating if it would allow you to. I arrived in Houston on Sunday June 2nd. I received a phone call from the office asking what my first delivery date was? I said 6/3/2019. I have had to call these jerks every week since I left San Diego. I have spoken to David in dispatch who always tells me let me get the ETA and I will call you back, FIY he never does! I call back a few hours later only to be told the office closed please call back tomorrow. I called and spoke to Sam on 6/9 I was told the truck is in route call me back tomorrow for the ETA. I called on 6/10 @11:41 am spoke to David I am told my stuff is in storage. Of course, I get pissed off you lied to me. So, I asked how can you take someone property if you can't deliver? I was told they have no truck going to Texas and they do not know when they will have one. So, I contacted Cross Country Moving to get help. I filled out a complaint with Liz Adams on 6/11 who sent me an email assuring me my property will be in route on 6/12 and will be delivered in 5 to 7 business days. Well today is the day. So, 6/20 at 10:00 am today I call Black Bear Moving and speak to David again who tells me I will call you back with ETA he does not call back AGAIN! I call back at 12:14 pm to hear that my stuff is still in storage and has not moved. I call and speak to Mark at Cross Country Moving who puts me in contact with Nancy who tells me she just got off the phone with David who tells her the truck is broke down and my property will go out tomorrow and will be here in 2 to 4 business days. Lies after lies these people will tell you anything to get you off the phone with them and out of there hair.
Yesterday I was able to locate the exact pieces of furniture I had moved, and I was able to get all measurements of each item. I now know that all my property loaded on that truck that day came to a grand total of 535 cubic feet, not over 1000 cubic feet which I was told it was.
I called and spoke to the office of MoveRescue, I was advised to file a complaint to the BBB and also file a complaint with the FMCSA. I was advised of information they do not disclose to you when booking your move, they are legally obligated to deliver within 21 business days from your first available delivery date. Here is another helpful item I learned the quote can only by charged up to 10% above the original quote not 50%. Had I known this up front I would have never used a moving company and rented a truck and done it myself.
I have filed complaints everywhere and contacted an attorney so I can try to stop these shady moving companies just like this one!
AS of today June 20th, I still have not one piece of my personal property. So, I have paid $3,017.16 for this company to steal everything I own.
Whatever you do make sure you get all the measurements of everything be sure to have the total cubic feet of your property calculated prior to pickup.
DO NOT USE THIS LIEING, CHEATING, STEALING COMPANY, this is truly the worst moving company in the US!