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37 reviews for Black Bear Moving and Storage

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  • Kimberly James
    1 4 days ago

    I decided to move from San Diego, CA to Houston, Tx back in April of this year. I started doing my research looking for a moving company to hire to move my personal property. I received about 15 quotes and made my choice paid my deposit and booked my move with Cross Country Moving out of Florida. Due to all the horror stories I had read online I made sure I looked at all their reviews and licenses, insurance, safety records on the company. I had a very long question and answer phone call with Neil Snoep he was very clear in saying that Cross Country Moving would be doing my move and that they do not outsource the contracted moves with anyone.

    Moving day May 30th the moving truck shows up about 10 am 3 guys named Kelly, Daniel & Carlos come to my door from Black Bear Moving & Storage. I am very confused as to why this is not Cross Country Moving as promised by Neil. Kelly comes into my apartment asks what I am loading on the truck and then tells me my quote is way more than 500 cf as quoted, I told him there is no way it's double the quote of cf. I sold a lot if the items I originally had on the quote it should have been less not double. He told me the boxes alone where more than 500 cf, I told him the hell they are, so I did a box count multiplied by cubic feet clearly listed on each box it came to 148. Kelly then started taking photos then called his office to tell them that there is so much more there then what was quoted. I had no choice but to pay up I had to be out of the apartment the next day. At the time of the move I had all the furniture I was taking measurements in my computer, so I was unable to figure out the cubic feet for what little I had to move. I was quoted an amount of 508 CF totaling $2,596.27 on the day of move I was told my new quote is now $4,486.27, I was in tears because moving is very stressful and expensive and these jerks come in up charged the move witch costs a ton more money.

    I would give a NEGATIVE star rating if it would allow you to. I arrived in Houston on Sunday June 2nd. I received a phone call from the office asking what my first delivery date was? I said 6/3/2019. I have had to call these jerks every week since I left San Diego. I have spoken to David in dispatch who always tells me let me get the ETA and I will call you back, FIY he never does! I call back a few hours later only to be told the office closed please call back tomorrow. I called and spoke to Sam on 6/9 I was told the truck is in route call me back tomorrow for the ETA. I called on 6/10 @11:41 am spoke to David I am told my stuff is in storage. Of course, I get pissed off you lied to me. So, I asked how can you take someone property if you can't deliver? I was told they have no truck going to Texas and they do not know when they will have one. So, I contacted Cross Country Moving to get help. I filled out a complaint with Liz Adams on 6/11 who sent me an email assuring me my property will be in route on 6/12 and will be delivered in 5 to 7 business days. Well today is the day. So, 6/20 at 10:00 am today I call Black Bear Moving and speak to David again who tells me I will call you back with ETA he does not call back AGAIN! I call back at 12:14 pm to hear that my stuff is still in storage and has not moved. I call and speak to Mark at Cross Country Moving who puts me in contact with Nancy who tells me she just got off the phone with David who tells her the truck is broke down and my property will go out tomorrow and will be here in 2 to 4 business days. Lies after lies these people will tell you anything to get you off the phone with them and out of there hair.

    Yesterday I was able to locate the exact pieces of furniture I had moved, and I was able to get all measurements of each item. I now know that all my property loaded on that truck that day came to a grand total of 535 cubic feet, not over 1000 cubic feet which I was told it was.

    I called and spoke to the office of MoveRescue, I was advised to file a complaint to the BBB and also file a complaint with the FMCSA. I was advised of information they do not disclose to you when booking your move, they are legally obligated to deliver within 21 business days from your first available delivery date. Here is another helpful item I learned the quote can only by charged up to 10% above the original quote not 50%. Had I known this up front I would have never used a moving company and rented a truck and done it myself.

    I have filed complaints everywhere and contacted an attorney so I can try to stop these shady moving companies just like this one!

    AS of today June 20th, I still have not one piece of my personal property. So, I have paid $3,017.16 for this company to steal everything I own.
    Whatever you do make sure you get all the measurements of everything be sure to have the total cubic feet of your property calculated prior to pickup.

    DO NOT USE THIS LIEING, CHEATING, STEALING COMPANY, this is truly the worst moving company in the US!

    Move cost: $4500
  • Garima Sinha
    1 6 days ago

    Horrible experience. The sales person Leo was sly enough to quote a really low price for the items we wanted to move and got us to pay them some amount in advance. During the moving day, the vehicle drivers started fussing about the items and increased the price from $1500 to $2200 without even entering the house and seeing how much space the items occupied. On calling Leo, he was pretty unpleasant to talk to, did not even try to hear what I was saying and kept on saying that this is what you get. It’s unfair for companies like this one to harass customers on the day the move was planned knowing that customers will be helpless. This company is the worst I have experienced so far with rude people who will harass you till you have no options left and end up paying them 50% more than the quote when you signed the contract.

    Move cost: $2200
  • Suzie Wood
    2 3 weeks ago

    The packing crew was fast and efficient. I could not get a departure date. Dispatch said they would call back when truck left. NO CALL. Once the truck left, when will it arrive? They driver will call you the day before delivery. HE DIDN'T. As a company, I would be concerned if I couldn't track my trucks and the driver wouldn't return my calls. And to add to the frustration, they have misplaced some of shipment. They are not concerned.

  • James White
    5 4 months ago

    very good moving experience I will recommend them to anyone consider moving. professional and very friendly, it was a great choice for for our moving !

  • Andy Danna
    5 4 months ago

    The black bear work team is great, from the first call everything has been very easy and friendly.
    At the time of packing my things they have been very careful and they have packed everything in a very professional way.
    My belongings have been mobilized in a spectacular way, I can not complain at all, they have treated me very well and have done their work in time and the price is very good.
    Keep going. !!!

    Move cost: $3980
  • Roge Dakota
    5 5 months ago

    Work with black bear team it was as stress free as possible from the day I made the first phone call. Everyone I spoke to or met in person was great. I could really tell that they care about each and everyone of their customers. They were really hard workers and very responsable.
    I learned that this company is family owned and the majority of their workers have been in the business for a very long time. I felt comfortable working with them directly and knew my items would not be brokered out to the highest bidder.
    I was able to call in and request updates as often as I wished and I was contacted by the driver a few days before delivery. 5 stars is not enough for such a great company.

    Move cost: $3890
  • Andy Kyle
    5 5 months ago

    Black Bear has been a great solution for my move, I decided to make this note because I think they deserve great congratulations, the movers have been excellent, very kind and really good at their work, they have taken everything very carefully. Using packaging product to take care of all my things, in fact I have many delicate things and they have done excellent.
    I highly recommend them and I really hope my comment will help more people to make a good decision. I would dare to say that if you take this company as a decision you are not wrong.

    Move cost: $3400
  • Bob Benson
    4 5 months ago

    I could not be happier with the black bear team, they have taken care of everything during my move. Your customer service was nice and responsible to work with, they kept me informed all the time. The engines also lived up to the company's reputation, showed up on time, early in the morning and set to work immediately. They barely took a break from all the packing, the heavy work and the load. I was very pleased with the way they treated my things, your team use high quality packaging supplies to keep my items safe during transportation. Highly recommended professionals. A lot of bless to your crew.

    Move cost: $3100
  • Britany James
    4 5 months ago

    Black Bear has impressed me with the efficiency and professionalism of this company. They gave me a good and convenient quote, so I hired them immediately. Especially because I was referred to them by a great friend. They used quality packaging materials and wrapped my articles carefully. Both the collection and delivery were punctual and did not incur any additional charge. I heard about various horror stories and, to be honest, I was afraid of how it would turn out. Luckily, everything was great.
    His team did it wonderfully, very carefully and responsibly. I am very grateful and will be happy to use your services again and recommend them to all people looking for a reputable removal company.

    Move cost: $4300
  • Dwayne Charling
    5 5 months ago

    This moving company has solved all my needs, they have done an excellent job packing all my things and have been very careful when uploading all things to the truck. All the workers have been very dedicated and careful, they have been very punctual in everything. The price has been very good, this is within what I had budgeted.

    Move cost: $5750
  • Becks Jonshon
    5 5 months ago

    Black bear team was amazing and I really appreciate all of their hard work and efficient! The team arrived on time, explained to me their plan and immediately begin to realize the move. They we're really patient and carefull to packed and loaded all of my items onto their truck. They were polite and professional. My price did not increase at all and delivery went great. I recommend this company because it was my best option.

    Move cost: $3980
  • Robert Shain
    5 5 months ago

    Black bear team packed and loaded everything perfect. They're careful with all of our items and we hope the moving crew that arrives for delivery is just as good. We will be happy to share our experience with friends and family all over.

    Move cost: $4800
  • Kenyon Wane
    5 5 months ago

    Black bear have good service and great movers. The crew was efficient, polite and willing to work. They didn't complain, and also worked in a timely fashion. The crew listened to all of my requests. I would hire this company again if I ever need to move. You are great.

    Move cost: $4700
  • Luis Salas
    4 5 months ago

    Black bear company is a great! Professional and gave the extra effort needed to protect our furniture. I've used them 2 times in the past and each experience was good and stress free.
    I liked how they reached out to me to give me updates the whole time. I really appreciate the extra stuff they did to make my move better and easier.

    Move cost: $3700
  • Lucius Fomn
    4 5 months ago

    This company made a great job with my move, They did a good job packing. They had extra boxes, and all necessities needed. The deliver was on time and all the workers were very kind. Im very happy with this company.

    Move cost: $4100
  • William Demps
    5 6 months ago

    Given the complexity of the move, the quote Black bear moving and storage provided was more than satisfactory. They helped me move 3 bedrooms worth of items to LA. I wasn’t using professional moving services before, but according to my parents’ moving experience we’ve come to realize that the service the company provided was simply outstanding. The movers did their best to move our items up stairs and through a very narrow hall. I was very satisfied with their professional and positive attitude. Everyone looking for a reliable moving assistance should contact this moving company! Thank you so much for making my move a breeze!

    Move cost: $7500
  • Barbara Santos
    5 6 months ago

    Thanks to Black Bear Moving and Storage my move to Jersey City was a trouble-free adventure. Although at first it was very stressful I did a meticulous research and background check on top rated moving companies. To be honest, Black bear moving and storage services were a little more pricey but I didn’t mind. As long as I receive a quality service I don’t mind paying extra. They were absolutely perfect and I have nothing to complain about in this case. Just keep up the good work!
    Hope that other customers will get the same quality service!

    Move cost: $2100
  • Debra Vidaurri
    5 6 months ago

    I was very pleased with the way Black bear moving and storage team approached my move. They were very understanding from the very beginning and did their best to accommodate all my requirements. The best thing about our collaboration is that they managed to exceed my high expectations. They treated me and my belongings with the utmost respect. All my belongings reached my new home in perfect condition. They are the best service providers I’ve ever met and I will gladly recommend them to my friends, relatives and coworkers. What they showed during my move was pure professionalism and commitment.

    Move cost: $1900
  • Raymond T Butler
    5 6 months ago

    Black bear moving and storage went above and beyond to help me with the move. Both me and my housemates were very pleased with the service they provided. They moved our two apartments to one location before midday. Not only were they fast, but also ensured nothing was damaged or lost in the end. Their pricing was more than convenient and a flawless service was certainly worth every penny. I will be happy to recommend these hard working movers to everyone I know. People who are planning a household move should most definitely consider contacting Black bear moving and storage team.

    Move cost: $2460
  • Christopher Marquez
    5 6 months ago

    This is the second time that we move, the first time we did with my wife and my brothers, we filled a truck with our stuffs (bad packaged by the way), all for saving a little money and it was not like that we spent more money, this year we decided to hire professionals we found a list on the internet and we let ourselves be guided by the experiences of other clients, we found a black bear moving, we call the estimate was much lower than I imagined, when starting with the work I saw each of the steps and I said I will never do anything on my own, excellent work and high quality packaging materials!

    Recommended guys!

    Move cost: $4012
  • Matthew Garden
    5 6 months ago

    This is my first move and it has been a very good experience.
    This company gave me an excellent service for the price I needed. The guys who helped me make the move have been very efficient and good at their job.
    Congratulations for your effort and excellent company.

    Move cost: $3890
  • Donna White
    5 6 months ago

    I still can not believe that I found the best moving company, they helped me with everything I needed, they packed my things professionally and nothing hurt me.My things were delivered on time and I was always informed of every detail about my things, thank you very much black bear moving team.

    Move cost: $4100
  • Ariel Renderos
    5 6 months ago

    Black bear team you are amazing. they way that you make your work is effective and efficient. The price is cheap and the service is 5 stars.
    I highly recommend the service and if I need to move againg is going to be with you.

    Move cost: $4150
  • Adrianne Shaw
    4 6 months ago

    I am very grateful in all respects with the equipment of this moving company "black bear moving", they have taken care of my things and they gave them to me in perfect condition, I thought the delivery was going to be delayed but they always arrived on time.I appreciate the efficiency with which they work.

    Move cost: $3570
    5 6 months ago

    I definitely recommend this company, that everyone knows their hard and clean work.They are careful with things that do not get damaged and everything arrived on time.thanks guys for that experience very good job

    Move cost: $3550
  • Juan Vidal
    4 7 months ago

    I have had bad experiences with other moving companies before, so it has been very difficult for me to entrust my things to your company. but they have surprised me for good since they have treated me very well, everything has been very easy and in a great way. I wish I had found them before. I will look for it again for next moves, you are the best option

    Move cost: $3700
  • Kimberly York
    5 7 months ago

    I have hired these guys to make my move, I am very happy with the results, they have done an excellent job. They have been very responsible and hardworking, they delivered all my things in good condition and everything on time. You have definitely known how to gain my confidence to return to work with you.
    They have been the best option I could have taken.

    Move cost: $4250
  • Jack Russell
    5 7 months ago

    I'm very glad for thw work of these guys and after my first call I realized that I was dealing with professionals.
    You have great customer service, you showed an amazing efficiency while packing, hauling, loading and unloading my items.
    Pick-up and delivery were right on time.
    This was my first moving and I'm really happy with the service.

    I'm going to tell all my family and friends to work with black bear.

    Move cost: $4370
  • Jonas Owen
    5 7 months ago

    This was my firts time using black bear service, I'm very glad to choosed you for my moving.
    The guys were awesome, they were very kind and hard workers. Also they were really carefully with my items, I did not have a single item damaged and neither my pickup or delivery location was damaged.
    If need to move again, Im really sure that is going to be with you guys.

    Move cost: $3125
  • Mike Royale
    5 7 months ago

    I had an amazing experience with you guys. There were no hidden costs, the price is fare and I love the way you make your work.
    In order to be honest, this was my first moving experience and I didn’t expect everything would go so quickly and perfect.
    Your team was so professional, kindly and efficient with the move, great option and great company.
    Thank you Black Bear.

    Move cost: $3500
  • David Guiroz
    4 7 months ago

    I am so happy for this work, The guys were very kind and worked so fast! They wrapped everything for make sure there was no damage. The service do they give us was perfect. It was our first time using black bear and it was well worth it! Definitely will use black bear again.
    I highly recommend the service.

    Move cost: $3150
  • melissa walker
    4 7 months ago

    my mother-in-law needed to move her piano and we did not know which moving company offers that service, we found a black bear on the internet and we are satisfied with the great work they did, each piece was carefully packed, and upon receiving it they assembled each piece with the same care , they do a good job as a team.

    Move cost: $4280
    5 7 months ago

    This moving company deserves to take me a few minutes to write a review, I moved from a very big house and I have many furniture my mother has very valuable objects that pass from generation to generation, we thought about taking her things in our car so that they broke, but when the black bear moving team arrived they showed us the special material and the proper way to take care of the fragile things.

    Not everyone takes the trouble to show us how they perform their work, without a doubt these guys receive good training, and they have a lot of experience.

    The driver contacted me one day before delivery at our new home in Illinois, to confirm the delivery with approximate time.

    The next day without any delay I was receiving all my and my mother's things without any harm, this is called working with professionalism.

    Move cost: $3750
  • Douglas Andres Villatoro
    5 7 months ago

    It is really good to find moving companies like this Black Bear, they perform an impeccable job, they facilitate the whole process from packaging, transfer and delivery.

    With the same empathy that make the pick up, they do the delivery of my things.

    Very grateful for your help with my move.

    Move cost: $4050
  • Diego Hndez
    4 7 months ago

    We did have a great experience with you guys. The cost was perfect wasn't the greatest Price that we got but definitely was the best option because of the service. It also a great delivery time just arrive in time. Im very happy with the way that your crew threat our stuff.
    I fully recommend the service, you got an loyal user.

    Move cost: $4230
  • Elvis Santamaria
    5 7 months ago

    I am coming to my new home and I see my things waiting for me, thanks to Black Bear Moving for doing a great job, I know how hard these guys work, they are recommended so that everyone knows the good thing about working as a team.

    keep going black bear team !!

    Move cost: $3100
  • Michelle Lane
    5 7 months ago

    I found this moving company on the Internet and hired them, they did a great job packing my things, I had treasures and I wanted a company to take care of them in the move, Black Bear Moving did it, Thanks to the guys who packed with professionalism my things are how do I send them

    I recommend them.

    Move cost: $3250

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