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1 reviews for America On The Move, LLC

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  • Rachel Wolff
    1 2 weeks ago

    DO NOT USE THIS COMPANY. This has been nothing but a headache since I started our move. Key points: they guarantee your price won't go up unless you add on items. They doubled our price AFTER they loaded it on the van and forced us to pay it, regardless of a signed contract. They unassembled everything, and once getting to our new place told us "I have no idea who told you we put things back together for you, I'm just a driver I have no tools". They LOST and BROKE 30% of our things including: a king size bed frame, large dresser, coffee table, large wall clock, ottoman, bedside table, desk and much much more. We got zero refund for any of this.

    Other things that were frustrating: we put a deposit on credit card, but the rest had to be paid in cash at the time of delivery. No one told us this, so we were forced to come up with thousands of dollars in cash the day they came to get our stuff, which was at 4pm when they originally told us they were coming at noon (most banks close at 4pm, by the way). They had an additional last minute charge of >$600 for "wrapping furniture". Almost everything we paid to wrap had dents/rips/scratches in it anyways (including a rip in our couch, dents in the space heater/fireplace, dents in the coffee table-the parts that weren't completely broken) So what was the point of paying that much?

    I cannot say enough bad things about this company. I have so much regret for booking with them, please save yourself the trouble. Wish i could give negative stars.

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