In short, beware! Our items were picked up 5/13/2021. We were told numerous times that they would be delivered, worst case scenario,14 business days from our FADD, which was 5/20/2021. It is now 6/22/2021 and we still do not have our items. When we called to discuss the misinformation we were provided at the time of signing the contract with them, we were yelled at, and at one point, I was called a hysterical woman. We have a recording of this call that has been submitted to the FMSCA, BBB, etc. This is not a company you want to enter into business with.
1) Alliance Van Lines is a broker. They will not mention this verbally.
2) They are in violation of FMSCA rules as they do not list ANY of the actually moving companies they will sell your contract to, if nothing else, not to mention deceptive sales techniques including the below example.
3) Lisa M. and other sales reps at the company will provide you a fake BBB page. Their correct BBB page is the one listed in Fort Lauderdale, FL with all of their license info, etc. on it, not the one with an Atlanta address they will send you to. Check the license info, etc. on their website and/or your estimate paperwork and you will be able to confirm. They have a C rating while only being in business for two years. This, quite frankly, is a higher grade then they deserve based on our experience.
4) John Edwards, the supposed owner of this highly questionable "company" will threaten to withhold your items, attempt to intimidate you into not filing claims or ask about their deceptive sales techniques, etc. Highly recommend that if you do ever speak to these people, record all conversations.
Things we have learned from this extremely negative experience with Alliance Van Lines:
1) Do not, under any circumstances, work with any interstate broker or moving company that only accepts cash payments.
2) If you have already paid a down payment, etc. via credit or debit card and have evidence such as the above, where they provided the incorrect BBB page, didn't disclose they were a broker and/or did not provide any information regarding who they would sell your contract to, dispute the charge (your credit card company or bank is usually extremely helpful in this regard).
3) Do not accept any links, etc. they provide you with reviews, BBB ratings, etc. as fact. Definitely look up on your own as well.
4) Do not believe that how Alliance Van Lines operates is the industry norm, which they will try to claim. It is not and there are real brokers and moving companies out there that do care about their customers. However, they do cost more. This is an investment that is completely worth it.
Good luck!