Alliance Van Lines

Scammers…BE AWARE! Alliance Van Lines are scammers, liars, untrustworthy, charge you more than agreed, unreliable business! Shame on you! Customers, please do not hire this moving company if you expect your move to go smooth…

Stay away. They are total rip off artists and will quote you a super low price then when the movers show up they will upcharge and try to double the estimate they gave you for the exact same items. Company does not care if they provide a service or not they just want your money and will never issue a refund to you. Save time and money and deal directly with an actual moving company. This is a 3rd party broker who only cares about getting your money!!!!

I told my estimator that I needed to move on the 9th of July. The 9th or 10th was what I was told needed to be on the contract but “don’t worry it will be on the 9th”. We sold our house and had to be out by midnight on the 9th. Dispatch called for a box count and she said “for my move on the 9th”. On the 8th the carrier called and said my move was on the 10th. I explained the situation and he told me he would call me back. When he called back I was told they had a lady who needed moved in the morning, but he had a call into her and she hadn’t called back yet. He then said they would be at my house to move me at 3pm and depending on what the morning move said it could be morning, but not to worry they would move my belongings on the 9th. It is now the 10th and I am still waiting for movers. No show on the 9th. The people who purchased my house also need to get in. It’s a nightmare. If I had not been told it would be the 9th don’t worry by my estimator I would have picked the 8th or 9th but that wasn’t offered. I was flat out lied to by the carrier. I received no phone calls to tell me they weren’t coming and when I called the number the carrier called from the mailbox to leave a message was full.

My husband and I recently moved from Sacramento, CA to Oklahoma City, OK. We went with alliance van lines to provide us services for the move which included set up. We were told it will only take 2-14 days max to get our things in Oklahoma after it is picked up. Jet Movers showed up at my doorstep to pick our things up and they charged us an additional $600 saying my bedset is too big when I specifically told Alliance I have a California King set. I didn't argue with them and agreed to pay the additional $600, I asked Jet movers on which day will they be bringing my things over to my new home AND jet movers said they take 30 days for delivery... I told the driver that is not what I was told and that is not what I agreed upon, the driver said I will have to call Jet Movers to speak to dispatch about that as he is just a driver. I have been calling Jet Movers every single day 30x a day and the calls go straight to voicemail, my husband and I left several voicemails for call backs and several emails on their website we never received any replies. I called Alliance and they said they were able to get a hold of someone and they were told our things are still sitting in their warehouse in Sacramento, and Jet Movers will give us a call once our things are in route. It was been almost 3 weeks since we moved and we don't have anything in our new home. We have been sleeping on air mattress. This is beyond unacceptable, we barely have any clothes to wear since everything is in their warehouse still. We don't have any dishes or anything to cook in our home. ALLIANCE VAN LINES lied to us and they are not taking responsibility for any of this.

In short, beware! Our items were picked up 5/13/2021. We were told numerous times that they would be delivered, worst case scenario,14 business days from our FADD, which was 5/20/2021. It is now 6/22/2021 and we still do not have our items. When we called to discuss the misinformation we were provided at the time of signing the contract with them, we were yelled at, and at one point, I was called a hysterical woman. We have a recording of this call that has been submitted to the FMSCA, BBB, etc. This is not a company you want to enter into business with. 1) Alliance Van Lines is a broker. They will not mention this verbally. 2) They are in violation of FMSCA rules as they do not list ANY of the actually moving companies they will sell your contract to, if nothing else, not to mention deceptive sales techniques including the below example. 3) Lisa M. and other sales reps at the company will provide you a fake BBB page. Their correct BBB page is the one listed in Fort Lauderdale, FL with all of their license info, etc. on it, not the one with an Atlanta address they will send you to. Check the license info, etc. on their website and/or your estimate paperwork and you will be able to confirm. They have a C rating while only being in business for two years. This, quite frankly, is a higher grade then they deserve based on our experience. 4) John Edwards, the supposed owner of this highly questionable "company" will threaten to withhold your items, attempt to intimidate you into not filing claims or ask about their deceptive sales techniques, etc. Highly recommend that if you do ever speak to these people, record all conversations. Things we have learned from this extremely negative experience with Alliance Van Lines: 1) Do not, under any circumstances, work with any interstate broker or moving company that only accepts cash payments. 2) If you have already paid a down payment, etc. via credit or debit card and have evidence such as the above, where they provided the incorrect BBB page, didn't disclose they were a broker and/or did not provide any information regarding who they would sell your contract to, dispute the charge (your credit card company or bank is usually extremely helpful in this regard). 3) Do not accept any links, etc. they provide you with reviews, BBB ratings, etc. as fact. Definitely look up on your own as well. 4) Do not believe that how Alliance Van Lines operates is the industry norm, which they will try to claim. It is not and there are real brokers and moving companies out there that do care about their customers. However, they do cost more. This is an investment that is completely worth it. Good luck!