All Coast Moving Group Reviews | Verified Movers Reviews
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All Coast Moving Group specializes in state to state relocation. They operate through out the United States excluding Hawaii and Alaska. They use a heavy vetting process to confirm the agents used provide an outstanding service for the consumer. ACG can provide a packing service, as well as storage for all moves.

Reviews

279 reviews for All Coast Moving Group

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4 months ago

DO NOT TRUST All Coast. If there was an option for 0 stars, that's what I'd give them. We scheduled a move with them and listed EVERY item we needed moved. Gave them the down payment, and waited for a scheduled call 3 days ahead of the moving day. When the call happened (which was on a Friday afternoon, and the move was scheduled for Monday morning), we again ran through the items, only this time instead of one item being a king bed, they proceeded to break that king bed up into individual pieces... a head board, a foot board, 2 side rails, a frame, a matress and a boxspring. So the one item, that they didn't breakdown when giving the quote, even though they know this is how they calculate items, became 5 items. And on and it went, break down every little item and adding and adding to our quote, until the end when the pricing came back at nearly triple what the original quote was. Now mind you, this is Friday afternoon at the close of the business day and our move was to take place Monday morning. There was no recourse to be taken, as as soon as our call ended the office was closed until Monday morning. This is straight up extortion!!!! This is obviously their messed up business model... taking advantage of people during a vunerable time, and securing they get that extra money by waiting till the last minute to give the actual price. This practice is abhorrent... they should be ashamed of themselves. DO NOT USE ALL COAST!!!!!

5 months ago

Don't trust All Coast. We read the negative reviews, which were outnumbered by the positive, and said that it couldn't happen to us. We were organized and managed large projects in the “real world” - we wouldn't have significant changes impacting the cost of service. Yet our moving cost almost doubled because of undisclosed but required services, and a mover that lied about the amount of room we used on the truck. Alexis sold us a great move - a 26' truck which would be loaded, then immediately padlocked and sent on it's way to deliver the goods, a dedicated moving team that would travel with the truck, and Alexis as our move specialist to help if there were any challenges. The actual move was not even close to what Alexis sold us on. The movers added on services that were required, but not part of the original bid, and cost significant money. The movers claimed that our 1000 cubic feet of goods took up 1900 cubic feet on a truck that we found out later only held 1700 cubic feet of cargo. Per the semi at delivery and supported by the detailed move inventory, we only used 1000 cubic feet of space. Unfortunately, we had already signed a revised Bill of Lading for the 1900 cubic feet after our goods were loaded onto the truck and we were required to pay it to get our goods back. Our belongings were not sent immediately on their way, but went to a warehouse where they were manhandled, then put into storage before eventually being moved to our final destination. Our belongings were damaged - every box marked 'fragile" was crushed; pictures were knocked out of their frames; and other items were missing. Alexis was nowhere to be found when the issues arose. She ignored our calls and emails for help. Don’t think – it can’t happen to you, that you know how to avoid the pitfalls. That’s what we thought and it happened to us and we are paying for it everyday.

6 months ago

This is the absolute worst company I have ever dealt with. Not only are they unreliable, but they are extremely unprofessional. They are not moving company they are dispatcher and send you another worst company and had not noticed they had selected Hermes to handle my move. prior to my pickup date, I reviewed them and found the worst rating I have ever seen of any company still in business, from customer reviews with overwhelming one-star reviews to the better business. Unfortunately, for my it was to late to change I had to be out of the house, looking back I would have waited and eaten the cost to find a reputable mover. 2 weeks prior to my wanted delivery date I provided notice of my desired delivery day as they had suggested I do for sufficient time to find a driver. I had called 5 days prior to, to confirm date at which point they told me they had a 21-day window, and they would notify my when the truck was being loaded. The 21-day window expired at which point they told me that was 21 business days, which makes absolutely no sense. I waited the extra days and still nothing. Finally, my property was delivered after their allotted window per them. When my merchandise arrived, it was extremely poorly load. Several pieces of property where damaged and missing. This company flat out does not care, they will hide things, change charges, flat out lie and then ignore you when you try to resolve the problem. They literally would see my call pick up the phone and hang it right up, they did that over and over, sad! Save your time money and frustration look elsewhere.

6 months ago

This company is a huge scam. They intentionally low ball their estimates in order to get your deposit and never tell you they are a broker so they are not the ones doing the move. We were never told who the carriers they use are and did not find out who our carrier was until they showed up at our door. When they arrived their truck was not big enough because our estimator, Kyle Clark, had severely underestimated our move despite me meticulously listing items and requesting he over estimate. We were then told the total cost would not be $4,000 more than originally quoted and had to leave some items behind because they would not fit. When calling customer service Sarah was extremely rude and condescending. Would not let me speak and kept going in circles saying I misunderstood instead of admitting they run a scam and low ball people. On top of that, the carrier they hired does not have the necessary permits needed to operate in Washington State. I will never use this company again. They take no ownership and pride themselves in ripping people off and flat out lie to their customers so they sign a contract and use tactics like a "rate lock in" to pressure you to sign.

6 months ago

They run scams over the phone I told them about my stuff what we need to move they said 2250 dollars I paid 800 dollars deposit but when they came whole scams started charges went up to 3500 I paid that amount but when they delivered they missing my 3 boxes in 1 boxe I have my suits and all good clothes in another 2 boxes maybe around 3500 to 4500 dollars stuff last 4 months we keep trying to get answers but no one helping us Be careful with these scam people Moving my stuff with ALL COAST MOVING GROUP COST ME 10000 to 12000 I give them more than 4 months before I adding a Review

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